Consistly Support

Last updated: September 19, 2026

Consistly is a habit tracking app that helps you build streaks and stay consistent. If something isn't working, or you have a question, a suggestion, or a problem with a purchase, please get in touch — we read and reply to every message.

Contact us

Email: hosain.m.abdellatif@gmail.com

We usually reply within 1–2 business days. To help us help you faster, please tell us your device model, your OS version, and the Consistly version number (you'll find it in Settings → About → Version).

Frequently asked questions

How do I create a habit?

Tap the + button on the Home screen, give your habit a name, then pick an icon, a colour, and how often you want to do it. You can also start from a ready-made habit by going to Settings → Habit Templates → Browse Templates.

My reminders aren't arriving

Work through these in order:

Open Settings → Notifications in Consistly and make sure Enable Notifications is on. The screen shows how many reminders are currently scheduled.
Tap Send Test Notification. If it arrives, notifications are working and the issue is with a specific habit's reminder time.
If the test doesn't arrive, check your system settings. On iPhone or iPad: Settings → Notifications → Consistly → Allow Notifications. On Android: Settings → Apps → Consistly → Notifications, and also allow Alarms & reminders and exclude the app from battery optimisation.
Check that the habit itself has a reminder time set, in that habit's edit screen.

Where is my data stored? Will I lose it if I change phones?

Your habits, completion history, streaks and settings are stored locally on your device only. We have no server, and we cannot see or recover your data. This means your data does not move to a new device on its own, and uninstalling the app deletes it permanently. Before switching devices, use Settings → Data Management → Export Data to save a copy. Cloud sync is planned for a future release.

How do I export my data?

Go to Settings → Data Management → Export Data. Consistly produces a CSV file of your habits and completions that you can share to any app on your device. Data export is a Consistly Pro feature.

How do I delete all my data?

Settings → Data Management → Delete All Data. This permanently erases every habit, completion and setting on your device, and cannot be undone. You'll be asked to confirm twice. Note that deleting your data does not cancel a subscription — see below.

What do I get with Consistly Pro?

The free version lets you track up to 5 habits and use up to 3 categories. Consistly Pro adds unlimited habits, custom categories, advanced statistics (day analysis, monthly trends, the full contribution grid), backfilling past days, data export, custom themes, and all habit template packs.

I paid for Pro but the app still shows Free

Make sure you're signed in to the same Apple ID or Google account you purchased with, then open Settings → Account → Restore Purchases. If Pro still doesn't activate, email us with the date of purchase and we'll sort it out.

How do I cancel my subscription?

Subscriptions are billed and managed by the app store you purchased from, not by us. Deleting the app does not cancel a subscription.

iPhone / iPad: manage your Apple subscriptions, or Settings → [your name] → Subscriptions.
Android: manage your Google Play subscriptions.
You can also open Settings → Account → Manage Subscription inside the app.

Cancelling stops the next renewal. You keep Pro features until the end of the period you've already paid for.

How do I get a refund?

Refunds are handled by Apple or Google, not by us. On iPhone or iPad, use reportaproblem.apple.com. On Android, use Google Play's refund process. If you're having trouble, email us and we'll help you through it.

Can I change the language or theme?

Yes. Settings → Appearance lets you switch between English and Arabic, choose a light, dark or system theme, and set which day your week starts on.

Report a bug or request a feature

Found something broken, or want to see a feature added? Email hosain.m.abdellatif@gmail.com with a short description and, if you can, a screenshot. Bug reports are genuinely useful and we act on them.