Privacy Policy — Noor

Last updated: July 7, 2026

This Privacy Policy describes how the Noor mobile application ("Noor", "the app", "we", "us") collects, uses, and protects information when you use it to manage field operations such as work orders, field surveys, and related requests. By using Noor you agree to the practices described below.

Information We Collect

Account information — the credentials you use to sign in and the profile details associated with your account.
Operational data — the records you create or view in the app, including work orders, field surveys, excavations, electrical works, and material and safety requests.
Attachments — photos and files you upload from your device. Images are compressed and stripped of EXIF metadata before upload.
Technical data — basic device and diagnostic information needed to operate the app reliably and securely.

How We Use Your Information

To authenticate you and provide access to the app's features.
To create, display, search, and manage the operational records and requests you work with.
To process attachments and route requests through approval, rejection, and completion workflows.
To maintain the security, stability, and performance of the service.

Data Sharing

We do not sell your personal information. Data is transmitted to the backend service that powers Noor solely to provide the app's functionality, and may be accessible to the organization you belong to and its authorized administrators. We may disclose information where required by law.

Data Retention

Operational records and attachments are retained for as long as your organization requires them for its records, or as required by applicable law. Account data is kept while your account remains active.

Security

Information is transmitted over encrypted connections. While no method of transmission or storage is completely secure, we take reasonable measures to protect your data against unauthorized access, alteration, or disclosure.

Children's Privacy

Noor is intended for professional and organizational use and is not directed to children under 13.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, contact us at hosain.abdellatif@ayen.app.